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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jerimy Carter

April 18, 2024

1  out of  5 rating by Jerimy Carter
"This state farm office is the absolute worst insurance provider I have ever done business with. I made a payment and then had my car impounded the next day for no insurance. I called and requested for my motorcycle insurance to be suspended during winter for obvious reasons only to be billed for the bike again the next month. I have never been at fault for an accident yet my rates increase every month. I'm 42 years old. I should not be charged over $200 a month for minimal coverage. My questions and/or complaints are met with attitude in their office that reeks of dog urine. Insurance max just gave me a quote that is going to let me save about $80 per month for the same coverage. The guy that answered the phone at Amy Jones office told my I should "shop around" when I asked why my rates are increasing every month. That piece of advice is the most help I have received from them in the past 10 years. Just a heads up for my community. Quality customer service is absent with this company. Their mistakes are your fault and good luck getting what you pay for."
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Eric Aadland

April 10, 2024

1  out of  5 rating by Eric Aadland
"I know someone who's been dealing with this agent. And it's just been a constant battle and ended up even worse. They lie. No follow through. Fake to your face. Pretty sure they are against minorities as well. It's just wrong. Don't go to Amy. Go to Todd Jackson. He'll help anyone. Never had an issue"
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Ty'Asia Steward

April 10, 2024

1  out of  5 rating by Ty'Asia Steward
"If you are a MINORITY; PLEASE STAY AWAY FROM AMY JONES COMPANY! They’re really SWEET, KIND & CARING when you’re handing them cash for Insurance policies. But they did NOT do their JOB when it came to ME; once I was involved in a couple accidents. They’re even making me work my own case against Geico, with NO help; after one of Geico’s clients slid into my truck & dragged it. They basically told me I can handle the case myself since I wasn’t at fault; but Geico Denied Fault. So I had to email Geico pics of the damages their client cost to my vehicle & a video of their client admitting that she SLID into my truck! ETC. I was involved in another accident; where they failed to contact me. After sitting there for hours with their Agent (Spencer) looking for ANYTHING they sent to let me know that my insurance was LASPED! I end up having to find a lawyer because they didn’t let me know that my insurance was recently lapsed until I got into the car accident. Now my license is suspended, I have to get SR22 insurance; all because THEY FAILED to fulfill legal or contractual obligations! Amy will not take fault; she basically told me “It’s a Courtesy call, to let me know when my insurance needs to be renewed” That’s a LIE; it’s STATE LAW that they NOTIFY YOU before allowing you to drive around without coverage. I admit, I have lots going on; I have Sickle Cell Anemia, taking care of my kids & mom who has Dementia. I NEED to be notified; especially after paying 6 months in advance at times. Her agent Spencer, admitted he couldn’t find ANYTHING; Emails, Text, Calls, NOTHING to let me know that they tried to notify me. I was driving for DAYS without coverage with my baby in my vehicle. How I found out, I contacted them after being in an accident I was at Fault for. During the time they said my insurance was lapsed; they sent Happy Birthday text Etc. NOTHING saying “Hey, your insurance is DUE or about to be LASPED” I HATE that I joined AMY JONES insurance agency; they SUCK at doing their job when it came to me. I was a client of theirs for years! This has turned my life upside down; I have non-stop Doc appointments for myself, kids & my mom. I am spending so much cash on Ubers, paying ppl to take me to handle important business; ALL because of a SIMPLE MISTAKE ON THEIR BEHALF! What really sucks is I had lots of cash in the bank at the time; they took a Payment at the scene of the accident & continuing to take payments, knowing I’m unable to drive. Thanks for listening; I feel like they’re doing this to me because I am a Black Woman. They feel like they can just treat me like TRASH, but I’ll spend my LAST DOLLAR on a lawyer to let them know. They messed with the WRONG Black Woman; Sincerely yours, Tyasia… P.S. Also (Michelle) the agent there, is VERY RUDE towards me! I have NO CLUE WHY; she talks to me like TRASH! I wish I can post the recorded tapes of our conversations. I treat EVERYONE with the SAME RESPECT I wanna be treated with. Sorry for the NOVEL; but this has turned my life completely upside down! I’m very hurt & upset, but there is A GOD “Vengeance are MINE said the LORD” The KARMA that’s gonna come after them for messing over the Kind Hearted; what I’m going through right now, will be NOTHING compared to what their gonna face once I PUT THIS ALL in GOD’S HANDS! Amen…"
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April 6, 2024

5  out of  5 rating by CajunAlaskan
"Amy Jones State Farm has been our insurance provider since we moved to Alaska nearly 16 years ago. She is our one stop insurance shop. Amy and her team take real good care of us. They make us feel like family 😊 Thank y'all, Amy and Team!"
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April 5, 2024

5  out of  5 rating by Bow
"Michele and her team are very easy to work with and are always quick to respond to requests!"
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Exploring Travis

April 4, 2024

5  out of  5 rating by Exploring Travis
"Top notch! Went to State Farm to price out my car insurance policy and got Spencer Boats. When he opened his mouth he was so friendly I thought ‘oh gosh, I got the nice guy that’s gonna fleece me,’ but boy was I wrong!! He got me a much better rate than Geico for the same deductible and coverage! I am definitely coming back to Mr Boats with my homeowners policy!!"
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Kelvin Horne

April 4, 2024

5  out of  5 rating by Kelvin Horne
"Wow!! Thank you so much for your help!! If you need good insurance, this is the place to go!! Like a good neighbor, State Farm is there!! Thanks Michelle and Amy"
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Tonia Long

April 2, 2024

5  out of  5 rating by Tonia Long
"Michele Hewes is one of the best agents I've had the pleasure of working with. She is professional and understands her clients"
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Solomon Cooper

April 1, 2024

5  out of  5 rating by Solomon Cooper
"The place all in all brings a positive vibe and the people in this place definitely know what they’re doing. Need insurance? Contact Amy Jones!"
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Sarah Boots

April 1, 2024

5  out of  5 rating by Sarah Boots
"Spencer does a great job keeping our rates competitive and helping to advise us"
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Savannah Willis

March 31, 2024

5  out of  5 rating by Savannah Willis
"Natalie is the absolute best! She is so helpful!!!"
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Cindy Brown

March 30, 2024

5  out of  5 rating by Cindy Brown
"Jana is a very astute professional!"
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Steve J

March 30, 2024

5  out of  5 rating by Steve J
"Jana was very knowledgeable and friendly when answering my questions, excellent customer service!"
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Sook Hewes

March 30, 2024

5  out of  5 rating by Sook Hewes
"Thank you so much Michele for excellent customer service. You have helped us save so much money!"
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Kim Boots

March 30, 2024

5  out of  5 rating by Kim Boots
"The employees at Amy Jones State Farm Insurance were very helpful, especially Spencer. He assessed my coverages and gave solid explanations as to why I may want to consider differnt options and why. I never felt pressured and felt he was offering specific information so that I could make my own decisions and that was appreciated. Thank you!"
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Tana Ogard

March 29, 2024

5  out of  5 rating by Tana Ogard
"Michelle Cooper of Amy Jones State Farm Insurance Anchorage is awesome! I have dealt with tons and tons State farm workers and she is above and beyond the top notch! She’s kind considerate, helpful, and always there for you. If You’re looking for a great person that knows what she’s doing give her a call!"
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Christina Siirila

March 29, 2024

5  out of  5 rating by Christina Siirila
"Michele is a great agent! She is always there for me when I have questions and concerns!"
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Mukesh Dubra

March 29, 2024

5  out of  5 rating by Mukesh Dubra
"Thanks Jana"
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christophe van de woestijne

March 29, 2024

5  out of  5 rating by christophe van de woestijne
"Jana is the best! I had such a good experience working with her!"
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Corey Bontrager

March 29, 2024

5  out of  5 rating by Corey Bontrager
"Thank you Jana for your help. Great office staff!"
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Mari Reddington

March 29, 2024

5  out of  5 rating by Mari Reddington
"Jana is very kind and knowledgeable. She had all the answers to my questions. Thank you Jana"
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Jaime Montgomery

March 29, 2024

5  out of  5 rating by Jaime Montgomery
"I spoke with Jana. What a fantastic, genuine person. It was like talking to a family member! Jana was very knowledgeable, friendly, warm, and provided me peace of mind. I love that Jana took such good care of my needs and helped me to prioritize my needs in a way that was both professional and caring. What a rare quality to find these days!! BRAVO!!!!!"
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Laverne Culver

March 28, 2024

5  out of  5 rating by Laverne Culver
"Amy Jones State Farm is the best office in the city!! Working with Michele is always a pleasure. She is so knowledgeable on all of the products offered and answers any questions or concerns I may have with great ease."
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March 28, 2024

5  out of  5 rating by Riley
"Jana is incredible, I absolutely ADORE her!! 100/10"
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Jeff Slaikeu

March 28, 2024

5  out of  5 rating by Jeff Slaikeu
"Spencer Boots has been helping me with some insurance stuff and has been a superb person to work with. His demeanor, professionalism and helpful attitude have really helped me and my wife. 10/10 would recommend him and this branch of State Farm to everyone!"